For international returns (excluding France), you will need to begin your return by visiting the Global-e returns portal.

Please note that you will need access to a printer in order to print a returns label. If you do not have access to a printer, you will need to return your order to us at the address shown within the sample “cancellation form” that appears below and pay the shipping costs in full yourself.

Once you have printed your returns label, pack the goods in suitable packaging and ensure that you enclose your returns note (please see the sample “return note” shown below) inside of your parcel before shipping it to us. Please observe the instructions given on the returns note.

Please ensure that you retain any proof of posting and tracking numbers until we have confirmed that your parcel has safely arrived with us. Thank you.

Returns Policy and Refunds

We hope that you love the products that you buy from us, but you can tell us that you wish to cancel your order and return the goods at any time up to 14 days after the day on which you receive your complete order. You must inform us of your decision to return the goods by a clear statement (e.g. a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory:

Date

[*] Delete as appropriate

You must return your goods to us within 14 days of notifying us that you wish to cancel your order. If you cancel your order, we will refund all payments received from you, including the costs of delivery of the goods to you (any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us will not be refunded), by re-crediting them to the debit or credit card that you used to pay. The goods that you return must be in the same condition that they were when delivered to you. Obviously this allows you to try the garments on, but we would ask that you ensure that all tags and labels are left in place and that the red “do not remove” label is not removed until you have decided that you will be keeping the goods.

We will process your refund no later than:

• 14 days after the day we received back from you any goods supplied; or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods to the address given above; or
• if the goods were not sent to you, 14 days after the day on which you tell us that you wish to cancel the order (where debit or credit card payments are concerned, no payment is taken for an order that is cancelled prior to us despatching any goods to you).

Please note that international duties and taxes that may have been added to non-EU orders cannot be refunded by us and should be reclaimed directly from the tax authorities of the respective country of delivery.